The Ministry of the Interior and Safety has selected this year’s tasks for public services utilizing core technologies of the Fourth Industrial Revolution.

The ministry designated 50 tasks last year through its demand survey and idea selection and finalized three tasks after reviews by a project examination panel consisting of private, public and academic experts and a separate selection committee of the ministry.

The three projects to be executed this year are e-commerce export clearance systems based on blockchain technology; intelligent consulting systems based on artificial intelligence (AI) and big data; and safeguard systems for victims of crime based on Internet of Things (IOT).

Blockchain technology will be used to build e-commerce export customs clearance systems. This project is intended to reduce clearance time and logistics costs by establishing export declaration systems automating information on goods, sales and delivery.

The civil complaint consulting project envisions creating intelligent systems that make it possible to offer consulting services 24 hours a day and 365 days a year by adopting AI and big data technologies. Senior citizens and others vulnerable to IT have felt inconvenient about ordinary chatbots. So they have been used restrictively only in four areas like passport and car registration. This project is intended to cover the entire field of civil complaints to enable voice consulting and report function and get rid of time and spatial constraints.

Systems to protect crime victims will also be established by employing IOT technology. The present mechanism is to track the location of an assailant from the pre-registered address of a victim, making it impossible to track if the assailant gets out of the pre-registered address. The ministry aims to prevent damage from second offenses and build the social safety net by providing information on assailants’ access in real time.

The ministry will finalize its detailed business plan with the Korea Local Information Research & Development Institute in March. The Korea Customs Service and other relevant agencies will select project executors by June and begin their services by the end of this year.

Choi Jang-hyuk, director-general of the ministry‘s e-Government bureau, said, “The government will take the lead in innovating its administrative work by grafting blockchain, AI and other cutting-edge technologies onto public services.” /wonjaeyeon@decenter.kr

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